FAQ
Direct answers before you commit to a build.
Questions about process, pricing, ownership, security and support, answered without hiding the operational tradeoffs.
Details
Everything a service business usually asks.
The short version: Krawllier is custom, practical, ownership-conscious and designed for operators.
About Krawllier
What does Krawllier do?+
Krawllier builds custom back-office systems for local service businesses — cleaning companies, landscapers, HVAC, pest control, contractors, and more. We replace your spreadsheets, scattered apps, and manual processes with one integrated system built specifically for how your business operates.
Who is Krawllier for?+
Service businesses with 5–50 employees that manage leads, estimates, scheduling, and client communication. If you're using a mix of spreadsheets, generic SaaS tools, and sticky notes to run your operations — we're for you.
How is Krawllier different from Jobber or Housecall Pro?+
Generic SaaS tools are one-size-fits-all — your business adapts to the software. Krawllier is the opposite: we build a system that adapts to your business. Your workflows, your terminology, your process. Plus, you own your data forever — no vendor lock-in.
Do I need to be tech-savvy to use this?+
Not at all. If you can use a smartphone, you can use your Krawllier system. We design for field workers who need to capture estimates on-site, not for IT departments.
How It Works
What's the process to get started?+
Start with our guided experience on the website or book a free discovery call. We'll learn how your business operates, identify pain points, and show you exactly what we'd build. If it's a fit, your system can be live within 2 weeks.
How long does it take to build my system?+
Most systems go live within 2 weeks of agreement. Our AI-powered build process handles the heavy lifting — we're not a traditional agency billing hundreds of manual hours.
Will you help me set everything up?+
Yes. Onboarding includes full setup, data migration (if needed), and training. We make sure you're actively using the system within the first 30 days — because that's when the value becomes obvious.
Pricing & Plans
How much does it cost?+
We offer two models. Custom Build: one-time setup fee starting at $3,500 plus a monthly retainer starting at $250/mo. Zero-Down License: no upfront cost — just a small commitment fee (~$350) and a monthly subscription (~$497/mo for the first year, then it drops to standard retainer pricing). Book a discovery call for exact pricing based on your needs.
What's the difference between Custom Build and Zero-Down License?+
Custom Build gives you a fully personalized system — your branding, your integrations, your workflows. Zero-Down License gives you our proven template system with the core features most service businesses need (estimate flow, lead management, client dashboard). Both include the same ongoing support and hosting.
What happens after the first year on Zero-Down?+
Your monthly price drops to our standard retainer ($250–$350/mo). Think of the first year as the system paying for itself — by month 13, you've proven the value and locked in a lower rate.
Can I cancel anytime?+
Yes. Either model, no contract, no penalty. If you cancel, we export all your data (leads, clients, estimates, history) as CSV files and hand it over. Your data is always yours. We don't believe in contractual lock-in — we believe in building something so useful you'd never want to leave.
Do I own the system?+
You own all your data — always. The system itself (code, infrastructure, hosting) is owned and maintained by Krawllier. Think of it like renting a fully furnished office versus building your own: you get all the benefits without the maintenance headache.
Technical & Security
Where is my data stored?+
Your data is stored in a dedicated database (Supabase/PostgreSQL) with encryption at rest and row-level security. Each client gets their own isolated environment — your data is never mixed with anyone else's.
Is my data secure?+
Yes. We use enterprise-grade security: encrypted connections (HTTPS), encrypted data at rest, row-level security policies, automated backups, and uptime monitoring. Your data is treated with the same care as a financial institution's.
What happens to my data if I cancel?+
We export everything (leads, clients, estimates, invoices, history) as CSV/JSON files and send it to you. Your data is preserved for 90 days after cancellation, giving you time to transition. After that, it's permanently deleted from our systems.
Support
What kind of support do I get?+
All plans include system hosting, security updates, bug fixes, automated monthly performance reports, and uptime monitoring. Need help? Reach us at support@krawllier.com or via WhatsApp for urgent issues.
What's your response time?+
We respond within 24 hours and resolve most issues within 48 hours. No 24/7 promise — we're honest about that — but urgent issues get same-day attention.
Can I add features later?+
Absolutely. We offer add-on modules (additional integrations, website, inventory, route optimization) that can be added anytime. Zero-Down clients can also upgrade to a Custom Build when ready.
Still deciding if this fits your business?
Start with the guided flow or contact us directly. The next step should clarify scope, not pressure you.